At [Your Website Name], we strive to provide high-quality resources to help children and families manage allergies effectively. If you are not completely satisfied with your purchase, we are here to help.
1. Returns for Hard Copy Products
Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must have the receipt or proof of purchase.
Return Process:
- Please contact us at amymarley@gmail.com within 30 days of receiving your item to initiate a return.
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds for Digital Products
Eligibility for Refunds:
- Digital products can only be refunded if they have not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is non-refundable.
- To request a refund for a digital product, please contact us at amymarley@gmail.com within 14 days of your purchase.
Refund Process:
- Upon receiving your refund request, we will review it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your contact email] with details of the product and the defect. We will provide instructions on how to return the item and will cover the cost of return shipping. Once we receive the item, we will inspect it and send you a replacement at no additional cost.
4. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
amymarley@gmail.com
Thank you for your support and understanding.